Customers calling regarding lost items should be directed to a supervisor. If a Supervisor is not available, the CSR who receives the call will…
Driver is not responsible for lost or stolen items left inside the cab
If item is found, there are two options for return:
If the passenger cannot receive the items by driver or is unable to pick up, we can prepare items to be sent by Fedex. If this option is chosen, customer must provide a Fedex account number as they are responsible for the shipping cost. Customers can obtain a Fedex account by calling 1-(800)463-3339.
Items left in the trunk and/or front passenger seat of the vehicle are by default the fault of the driver and the driver is required to return the items free-of-charge.
(In the case of a hatchback-type vehicle such as a Toyota Prius, the rear compartment is considered the same as a “trunk”)
Unclaimed items are held at the Sun Valley office for 60 days, after this time period all lost items will be released to the original driver who found the lost items.
**Disclaimer – MTS Management is not responsible for any lost items – Flag calls/street hails and Dispatch-assigned calls will be handled on a case-by-case basis as per management’s discretion according to DOT guidelines.**